Terms & Conditions


The tenancy agreement is a legal contract between you as the tenant and Future Generation. It sets out your responsibilities as a tenant and our responsibilities as your landlord’s agent. The agreement is for a fixed-term and you are liable for the full term.


If we cannot offer you a room, we will notify you within five working days of receiving your application. No payment will be due to us.

If we offer you a room but you do not accept the terms and conditions online, your application will lapse after five working days or three working days during our peak selling period (July-September).

If you accept an offer of accommodation online or by signing a tenancy agreement, and later decide to cancel this agreement, we will accept the cancellation if:

● You cancel your application within 14 days of our confirmation that your booking is complete (the Initial Cancellation Period) – note that this is reduced to 7 days from August 1st due to the proximity of check-in.

● You accept cancellation outside of the Initial Cancellation Period. In this case you are liable for the weekly rent (for each and every week or part week) until you find another acceptable tenant, and we are able to re-let the room.

● If you accept an offer of accommodation online or by signing a Tenancy Agreement and collect the keys before choosing to cancel, we will accept your cancellation on the following terms:
○ You find another tenant for the room who is acceptable to Future Generation (it is your responsibility to find another tenant).
○ You remain liable for the weekly rent (for each and every week or part week) until the room is re-let to an acceptable tenant.

If the room is re-let, there will be a charge of £50 for administration.

If you accept and stay in the accommodation throughout the whole tenancy period we reserve the right to add charges to your final balance for any damages or arrears occurred. If there are no charges or arrears at the end of the tenancy your contract will be finalised and released.

“Placement Year Guarantee: Secure Your Future with Confidence!”

At Future Generation, we understand that your academic and career journey can take unexpected turns. That’s why we’re excited to introduce our new cancellation policy for students who receive placement year offers.

We want to support your growth and success every step of the way so starting 01/11/2023, if you book a room with us and later secure a placement year opportunity, you can cancel your reservation free of charge.

This policy aims to give you the flexibility and peace of mind you need to embark on your placement year adventure. We believe in your potential, and we’re here to help you thrive on your educational and career journey.

You must provide us with evidence of your placement year offer within one week of receiving the news.

The last date for submission of this evidence is August 1st.


Future Generation, a student accommodation provider operating in various cities, offers a “No Visa No Pay” policy for international students who have applied to study at a university or higher education institution in the UK. Under this policy, students who book a room with Future Generation but do not receive the required entry Visa for their study in the UK will be allowed to be released from their Tenancy Agreement.

It is important to note that this policy is only applicable to new customers who have never lived in a Future Generation property before. In order to be released from their Tenancy Agreement, students must provide evidence of their refusal of entry to the UK to study no later than 7 days after notification of their refusal.

Acceptable evidence includes a copy of the letter from the Home Office, UK Visas and Immigration service, or other official Visa issuing body, as well as a letter from the university, sponsor, or institution where they were supposed to be studying. The evidence must clearly show the student’s full name, address, and date of issue.

Students can email their evidence to sales@futuregeneration.com or post to: Future Generation Asset Management Limited, 843 Finchley Road, London, NW11 8NA. It is important to note that customers who do not apply to be released from their Tenancy Agreement within the given timescale will be bound by the terms and conditions set out in the agreement.


To move into a Future Generation student accommodation property, rent payment is required 14 days before the contract start date if paying in instalments, or on August 1st before the contract start date if paying in full in a single instalment. If there are any difficulties meeting this obligation, students should communicate with the Property Manager as soon as possible to avoid any issues.

In cases where supporting evidence is provided and approved by the Property Manager, students may defer the first payment of rent to align with student loan schedules.

It’s important to note that deferring rent payment is subject to approval, and students who defer their rent payment must comply with the terms and conditions of the deferred payment schedule.


If you are a prospective student and your offer of a place at your preferred university/Higher Education Institution is withdrawn by the University/Higher Education Institution, as a result of you not achieving their required entry grades or because you have exceeded your expected grades, you may be eligible to be released from this agreement. To apply to be released from the agreement, you will need to provide written confirmation that you wish to cancel your reservation and supporting evidence from the University or UCAS. We must receive these documents within three calendar days from the date your results are published for you to be eligible for a refund of your accommodation fees if paid. We will refund your payment in full within four weeks.


No pets are allowed on the property without prior written consent from the landlord. If the landlord grants permission for a pet, the tenant shall pay a pet deposit of £250 at the time of signing the lease agreement. The pet deposit shall be used to cover any damages caused by the pet during the tenant’s occupancy.


The tenant shall keep the property in a clean and orderly condition and shall promptly notify the landlord of any needed repairs or maintenance. The landlord shall be responsible for maintaining the property and making any necessary repairs not caused by the tenant or their guests.

If the tenant or their guests cause damage to the property, the tenant shall be responsible for repairing or paying for the damage.